Tree necklace, tree and star, copper pendant, tree jewellery

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at beadstormdesigns.03@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at beadstormdesigns.03@gmail.com

 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as commissions or personalised items. For hygiene reasons earrings cannot be returned unless faulty. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beadstormdesigns.03@gmail.com

TO CUSTOMERS IN EUROPE:  All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser.

TO CUSTOMERS IN THE USA & REST OF THE WORLD:  All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser.